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IU Internationale Hochschule GmbH: Lead Students Service International (M/F/D)

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With more than 70,000 students and > 2,000 employees, annualgrowth rates of more than 50%, 10,000 corporate partners and the most comprehensive portfolio of programs and different study models, IU International University is on its way to become the market leader in the field of education. In Germany, we are represented in > 35 locations. In addition, we plan to venture across borders in 2022 and open one location each in Paris and Madrid. If you are passionate about education and excited about a vibrant place in which you can contribute, challenge and change, become a member of our team and join us as multilingual Lead Students Service International (m/f/d). The role can be taken at one of our study locations in Germany. Your responsibilties: You independently manage the student services and administration for our international study formats at German and European study locations You support the opening of international study centres and ensure the successful implementation of our (new) on-campus products You are responsible for customer satisfaction at the study locations and continuously develop concepts to ensure our service excellence as well as measures to improve the student experience You define, document and optimise all operational processes of the university administration ( enrolment, course & lecturer management, exam management) You proactively coordinate several interfaces ( Admission, Sales, Faculty), moderate efficient coordination processes and make decisions You are responsible for recruiting university administration staff at the international study locations and provide them with professional guidance (remotely and partly on site) About you You have successfully completed your studies and have at least 3 years of experience in project management, product management, customer service or sales in the education industry You convince us with your experience in service delivery, customer care or consulting in an international environment and the (technical) leadership of international teams You think and act in a customer-oriented way and enjoy optimising business processes You can structure, efficiently design and control processes and clearly document and present concepts in this regard You have a strong hands-on mentality and work independently You have a high level of cooperation and like to network with your relevant interfaces in a target-oriented way You communicate fluently in German, English, Spanish and French and are willing to travel What We OfferA versatile and responsible job with a lot of creative freedom in a collegial atmosphereAttractive career prospects in a strongly expanding entrepreneurial environmentA great and innovative product in the inspiring environment of an educational institution A very collegial atmosphere with over 90% employee satisfaction in a great team and regular team eventsA high degree of time flexibility as well as training and development opportunities tailored to your needs

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