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Head of Field Service (m/f/d) Winder Business

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Rieter is the world’s leading supplier of systems for short-staple fiber spinning. Based in Winterthur (Switzerland), the company develops and manufactures machinery, systems, and components used to convert natural and man-made fibers and their blends into yarns. Rieter is the only supplier worldwide to cover both spinning preparation processes and all four end spinning processes currently established on the market. Furthermore, Rieter is a leader in the field of precision winding machines. With 15 manufacturing locations in ten countries, the company employs a global workforce of some 4,400, about 20% of whom are based in Switzerland.

You have strength, are versatile, service- and goal-oriented? You like to work in a team, are curious and always find innovative ways to reach your goals? Then you fit perfectly into our team and can strengthen our business as

Head of Field Service (m/f/d) Winder Business

We are looking for a likale, proactive person who likes to take on the varied tasks in our experienced team on their own and who keeps an overview even in hectic times.

Your Tasks

  • Ensure effective staff allocation on installation and service projects
  • Adapt planning processes to changing circumstances (market demands, innovation, resources, etc.)
  • Keep skill level and commitment of service engineers at high level
  • Carry out people resource planning and manage staff assignments in Key Responsibility Area (KRA)
  • Coordinate and monitor installation and service projects in KRA (timeline, assignment days within budget, etc.)
  • Evaluate and improve installation planning procedures and tools
  • Manage contracts with external providers (negotiations, contracts, invoice workflow, etc.)
  • Arrange for and coordinate installation equipment and tools
  • Lead subordinates as disciplinary superior (as an exception in functional matters)
  • Establish and keep good working relations with subordinates (also while on field missions)
  • Carry out day-to-day personnel administration (service orders, visa, individual toolbox, work clothes, etc.)
  • Collaborate with LU HR business partners in all HR process matters
  • Conduct appraisal discussions, get input about subordinates’ performance from project managers, give feedback, set goals, support people in their career development
  • Monitor skill level of direct reports, update skill matrix, request and arrange for training
  • Maintain close contact with Sales and sales representatives
  • Provide status reports to upper management

Your Qualifications

  • 5+ years’ work experience as field service engineer, or 1-2 years’ experience leading multinational teams preferable
  • Master’s degree in engineering, preferably with further education in business administration, or similar background
  • Understand textile technology issues and impact on Field Service
  • Good understanding of technical concepts and machinery
  • Know-how in electronics is a plus
  • Understand impact of textile technology issues on installation projects
  • Basic user knowledge of ICT Tools
  • Sound SAP knowledge

Your Perspectives

  • An international working environment with long tradition
  • A versatile activity in a future-oriented environment with a lot of self-responsibility
  • Good development opportunities and fair employment conditions
  • A motivated team with mutual respect and good cooperation

Job ID: 2111101350na
Business: After Sales
Country: Germany
Company: Rieter
Functional Area: After Sales & Services
Entry Level: Manager
Contract Type: Unlimited
Location: Übach-Palenberg

Nevenka Apollonio
Global HR Business Partner

Maschinenfabrik Rieter AG
Klosterstrasse 20
8406 Winterthur

+41 52 208 7622

Are you interested? If you recognize yourself in this profile and you would like to be part of a successful team, we look forward to meeting you soon. Please send us your complete application documents online.

Apply now