2nd line IT Support

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Are you a young high potential with at least 3 years of job experience, ambitious and looking for a new challenge? Do you have a strong interest in providing support and have a natural problem-solving attitude? Please come and talk with us, Tobania has the perfect challenge for you!

  • You are the second line contact for end-users; you support them on a daily base.
  • You support and guide these users efficiently and independent.
  • You assist remote users over the telephone and through use of remote tools.
  • You monitor and resolve hardware and software break/fix and IMAC.
  • You create and maintain documentation when required.
  • You take ownership of tickets to resolution
  • You manage the life cycle of hardware for desktops and laptops, i.e. builds, refreshes and securely wipe at the end of lifecycle.
  • You help end-user at our local service points.
  • You can work with established procedures.
  • You make reports and make sure you register incidents and their solutions.
  • You are capable of escalating problems to colleagues or your manager in time.
  • You are responsible for keeping documents up-to-date.
  • You participate actively on improving customer service and –satisfaction.
  • You are flexible and do not have a 9-to-5 mentality.

·        You are a high potential, an IT generalist and you are looking for a new challenge.

·        You have a strong interest in supporting end-users.

·        You have a genuine interest in technology

·        You have strong analytical skills and a proactive, flexible approach

·        Your attitude, experience and willingness to learn is more important than your degree.

·        You master Dutch/French (read, write and speak)

·        You have the ability to work under pressure and to strict time scales and service level targets.

You are a team player that can work independent and you have the willingness to learn and adapt to changing work practices

IT Skills: 

  • Microsoft Desktop Operating systems on a senior level
    (at least MS Windows 7 / 10 and MS Office 2013 / 2016 knowledge)
  • Microsoft Server Operating Systems (junior knowledge or above)
  • Life cycle management of hardware (mostly laptops), i.e. staging and builds, refreshes and secure wipe (imac)
  • Asset- and Stock Management
  • ITIL certification is a plus

  • A very challenging and interesting long-term project.
  • A young and dynamic team, a flat management structure.
  • An attractive salary and benefits corresponding your experience:

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