Clumsy typing can spell disaster

8th December 2010, Comments 0 comments

Research from King's College London found that official government and business databases fail to match up customers' details when administrative staff spell names incorrectly. The consequences, according to the research, can be serious. :: A customer applies for a loan but a firm cannot verify their identity, addresses or previous employment details because their name has been mistyped so they are refused the money. :: Banks and building societies fail to match up ISA accounts to current accounts held elsewhere, so customers face a battle to access their own savings. :: An employer will be left unable to access relevant information about a job candidate's background, such as a fine for minor offences such as dropping litter or previous addresses, so makes a decision based on incomplete details. :: Some customers deliberately alter the spelling of their names, using abbreviations or Anglicised versions of non-English names, to stop companies or state agencies matching up their details from different databases.

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