Telephone services in Portugal

Setting up your telephone service in Portugal

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Blogger Sam Milner guides you through the process of setting up your telephone service in Portugal.

Portugal has several suppliers of telephone services but the main supplier is Portugal Telecom. It is quite often the case that you can use other suppliers for your telephone calls but you have to pay Portugal Telecom for the line rental

It is often worth shopping around to see what other deals are available but here are some of the most popular services that have received excellent feedback from their users.

  • World Telecom
  • Clix
  • ARTelecom
  • Vodafone


If you live in a town or city, you will find that the usual wait to have a telephone line installed is around two days which is far quicker than it would take BT to install a line in the UK.

I should point out that when you buy or rent a property in Portugal, you will find that in most cases the telephone line has already been installed and it is just down to you to choose a provider.

If you do have to get a telephone line installed you will have to supply the following information:

  • Full name
  • Address
  • Passport or Identity card details
  • Proof of address in the form of a utility bill or residency card
  • Tax number
  • Details of your bank account


The charges for the telephone line rental is usually made to Portugal Telecom and the payments are made on a monthly basis by whichever method you prefer: direct debit, at the post office or at the Multi-Banco system via the ATM machines.

It should be noted that cheap rate calls are between the hours 21:00 and 09:00 and all day Saturday and Sunday.
With regards to which service provider you choose, it is advisable to ask which service your friends are using and what they recommend about the quality of the service and customer support etc.

I would also advise doing a search online to see what offers are available as it is a very competitive business and the various providers are fighting for your contract.

Bear in mind that you will usually have to sign up for a contract which will last for at least a year, so if you are in a rented property that is something that you will have to think about.

If you have an Internet connection it is worth looking into Skype as it is free and the quality is not bad at all.  The only real downside is that the person you are phoning must also be on Skype.

You also have the option of using your mobile phone and if you check with your provider, you may well be surprised by some of the packages that are available which will enable you to make calls both in Portugal and back home.  One word of warning here though, make sure that you thoroughly understand the charges that are involved regarding the long distance calls especially if you have a contract mobile phone rather than a pay as you go.

I have heard some horror stories where people were not on the deal they expected and, after making a few long distance calls, they have received a horrible surprise in the form of an extremely large bill.


Samantha Milner / Expatica

Samantha Milner is an expat blogger who lives in the Algarve in southern Portugal with her family. This is an extract from one of her articles called “Setting up your telephone service in Portugal”. You can read it in full by clicking here.


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