"Service not up to scratch"
13 July 2007, AMSTERDAM – Consumers are not satisfied with the service and quality of Dutch businesses. Two-thirds of consumers are even altogether negative about their experiences.
13 July 2007
AMSTERDAM – Consumers are not satisfied with the service and quality of Dutch businesses. Two-thirds of consumers are even altogether negative about their experiences.
Egbert Jan van Bel, marketing lecture at the University of Amsterdam, came to this conclusion after a survey of 6,000 people. The results were announced on Thursday.
"The result is disconcerting," Van Bel told the AD on Friday. "Banks, telephone companies, car dealers: they are insulting to customers, dismissive and arrogant. Often they are only interested in one thing: how much can I make off this customer?"
Van Bel says companies often hide behind their websites and 0900 numbers. "Personal contact is disappearing. Letters are answered late, if at all."
Van Bel says that 40 percent of the Dutch are still waiting for a free gift they have been promised by a business.
[Copyright Expatica News 2007]
Subject: Dutch news