Retailers faced with aggression

25th July 2007, Comments 0 comments

24 July 2007, AMSTREDAM - Almost 50 % of the shopkeepers in unsafe neighbourhoods are not doing enough to protect themselves against violence and aggression. The Labour Inspectorate has reached this conclusion following a survey conducted among shopkeepers in neighbourhoods with many aggressive and violent customers.

24 July  2007


AMSTREDAM - Almost 50 % of the shopkeepers in unsafe neighbourhoods are not doing enough to protect themselves against violence and aggression. The Labour Inspectorate has reached this conclusion following a survey conducted among shopkeepers in neighbourhoods with many aggressive and violent customers. 

The survey comprised 733 shops. The Labour Inspectorate demanded that in 350 cases shopkeepers make improvements.

Staff members in many shops had no instructions on what they should do in case of an incident or on how to deal with aggressive customers.

The survey also showed that staff exits were often poorly lit and left open on hot days making it easy for intruders to enter.

Measures
The Labour Inspectorate referred to its findings as disappointing and pointed out that simple measures can already prevent a great many incidents.

Of the roughly 350 improvement measures that were imposed, some 200 involved better training of personnel.

Compared with public transport or social services workers for instance, who are relatively often confronted with aggression, retailers are lagging behind in taking measures to protect their staff, according to the Labour Inspectorate.

Necessity
Trade union FNV Bondgenoten welcomes the survey.  “Once again this survey proves the need for measures,” FNV executive Nicole Boonstra said.

“ A safe environment in retailing is essential to both staff and shoppers.”

[Copyright Expatica News 2007]

Subject: Dutch news

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