Outrage over 'hellish' tax info line
7 March 2005, AMSTERDAM — The Socialist SP and Liberal VVD parties demanded on Monday Finance State Secretary Joop Wijn take immediate steps to deal with the poor accessibility of the tax office's helpline.
7 March 2005
AMSTERDAM — The Socialist SP and Liberal VVD parties demanded on Monday Finance State Secretary Joop Wijn take immediate steps to deal with the poor accessibility of the tax office's helpline.
Both parties are frustrated by the waiting times incurred by members of the public who ring the 0800 0543 information line in the run up to the 1 April tax deadline.
They said the poor availability of the service has raised the risk that some returns might not be lodged on time, RTL News reported on Monday.
Some people are being forced to wait 30 minutes, while others are being given incorrect advice. The problems affect both members of the public and businesses.
When calling the phone desk, the public might also be asked by a recorded message to call back if all operators are busy. It can take several attempts just to be placed in the pending queue.
The SP said on Monday the situation was unacceptable, while the VVD pointed out that even Finance Ministry staff have likened the info service to a phone caller's hell.
And VVD MP Ineke Dezentjé Hamming rejected claims that the situation had improved recently with the recruitment of new staff.
Both the SP and VVD parties are demanding an emergency debate with State Secretary Wijn.
[Copyright Expatica News 2005]
Subject: Dutch news