No penalty cancellation of contract

30th July 2007, Comments 0 comments

30 July 2007, AMSTERDAM – If a service provider is taken over or enters a merger, customers must have the right to end their contract without penalty. The Consumer Union has written this in a letter to the prime minister.

30 July 2007

AMSTERDAM – If a service provider is taken over or enters a merger, customers must have the right to end their contract without penalty. The Consumer Union has written this in a letter to the prime minister.

The union says that not only financial aspects contribute to a consumer's decision for a particular internet or telephone service provider. They also take into account the company's history, culture and reputation. In case of a takeover or merger these aspects may change so drastically that customers no longer feel at home with the service provider.

However, cancelling their contract at that point can be very difficult and costly. The Consumer Union feels that EU-wide regulations should come into effect to allow consumers to cancel service without penalty in situations like this.

[Copyright Expatica News 2007]

Subject: Dutch news

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