NS offers passengers insurance against delays
30 June 2005, AMSTERDAM — Motorist organisation ANWB has accused Dutch rail operator NS of "turning the world on its head" by suggesting passengers pay an annual premium for insurance cover against delays.
30 June 2005
AMSTERDAM — Motorist organisation ANWB has accused Dutch rail operator NS of "turning the world on its head" by suggesting passengers pay an annual premium for insurance cover against delays.
"NS must keep delays to a minimum and not make passengers take responsibility for them by paying a premium. The railroad companies have a duty to provide a good product. This is too much," the ANWB said.
NS announced passengers will be able to take out insurance to cover additional costs incurred if a train does not show up at an important moment.
For example, a passenger late for a wedding or a funeral due to a long delay on the rail network could use the insurance to claim back the cost of getting a taxi.
NS would also reimburse if the insured passenger had to pay extra to catch a later flight due to a delay.
The insurance would only cover delays of more than 30 minutes and only if the delay occurred at a "crucial" moment for the passenger.
NS has presented the insurance as extra "certainty" for its clients. "We don't expect to make a profit on this," a spokesperson for the train company said. The basic premium would be EUR 9.50 a year.
Passenger lobby group Rover has also expressed amazement at the insurance idea, describing it as commuters being asked to pay for something they should have a right to.
Rover said it was only logical NS would offer compensation when it failed to provide a good service. The insurance cover was a worsening of the situation as a passenger used to be able to ask for a receipt to claim back the cost for having to resort to taking a taxi.
[Copyright Expatica News + ANP 2005]
Subject: Dutch news