Municipalities rapped for communication failures

25th August 2005, Comments 0 comments

25 August 2005, AMSTERDAM — The national ombudsman has praised government ministries but criticised municipalities for the way letters and emails from the public are dealt with.

25 August 2005

AMSTERDAM — The national ombudsman has praised government ministries but criticised municipalities for the way letters and emails from the public are dealt with.

"If you want to restore confidence in the government, you have to improve the communication with the citizen," Ombudsman Roel Fernhout said in newspaper 'Trouw' on Thursday.

Fernhout has drawn up a report into the level of customer service provided by government agencies. His full report will be published in two weeks.

'Trouw' reported that the ombudsman will praise the way government ministries deal with communication to and from the public. "It is clear communication is improving. A cultural turnaround has taken place," Fernhout said.

Local government offices is not doing so well. Fernhout concluded that there has been little improvement in the way province and municipal authorities and water boards deal with the public.

Fernhout has based is conclusions on complaints received by the office of the national ombudsman.

[Copyright Expatica News and ANP 2005]

Subject: Dutch news

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