MPs want officials to call citizens on decisions

4th December 2008, Comments 0 comments

The governing coalition says having government officials telephone citizens before making decisions could lessen number of appeals and save working hours.

4 December 2008

THE NETHERLANDS – Dutch MPs want to see government officials telephoning citizens before making decisions on issues such as benefit payments.

The parliamentary parties in the governing coalition - the Christian Democrats, Labour and the Christian Union - are backing the idea. The phone calls would be used to explain decisions, but could also lead to rulings being reconsidered.

The Labour Party says simple calls could lessen the number of mistakes and appeals, and reduce the number of cases going to court.

The province of North Brabant introduced a system of official telephone calls for a trial period, and the test has been hailed as a success. The interior ministry says four million working hours are lost yearly processing appeals against government decisions.

[Radio Netherlands / Expatica]

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