Half a million internet shop orders arrived too late last month
Online retailers were unable to cope with the surge in demand at the end of last year, leading to a sharp rise in items delivered too late, according to retail researcher Q&A.
The organisation questioned 2,700 consumers about their online shopping habits and found 7% of Christmas and Sinterklaas presents arrived too late.
This is the equivalent of 500,000 orders.
'This is a rise of 50% compared with December 2011,' Q&A's researcher Frank Quiz told news agency ANP.
'The issue of non-delivery is growing faster than internet sales themselves.'