Government forms to be clearer

5th October 2007, Comments 0 comments

5 October 2007, THE HAGUE – The 25 most used government forms will be revised in more comprehensible language by next year at the latest. The government and municipalities have promised this in a package of agreements which they signed on Friday. They acknowledge that many people are unable to understand the forms.

5 October 2007

THE HAGUE – The 25 most used government forms will be revised in more comprehensible language by next year at the latest. The government and municipalities have promised this in a package of agreements which they signed on Friday. They acknowledge that many people are unable to understand the forms.

That is why a "comprehensibility standard" will be developed and form writers will be given specific training to use clear language. New forms will also be set up in a more user-friendly way.

The most commonly used forms include the tax return and applications for welfare, rent subsidies and healthcare allowances. A third of the Dutch have other people fill in their forms because they find it too difficult.

The municipalities and national government have also agreed to use a system which allows citizens and businesses to track the progress of their application. This should give more insight into waiting and processing times, so that they can be shortened and service provision improved. People will have to submit information to a government "customer contact centre" only once.

The agreements stem from a governing accord reached in June by municipalities and the national government. These agreements should lead to fewer regulations and better service. The government hopes to reduce the administrative burden for businesses in applying for subsidies by 25 percent by 2010.

[Copyright Expatica News + ANP 2007]

Subject: Dutch news

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