Rabobank ordered to compensate phishing victims

Rabobank ordered to compensate phishing victims

19th January 2016, Comments 1 comment

Rabobank has been ordered to compensate two customers who lost their savings in separate phone scams in 2013.

The financial services sector complaints body Kifid said on Monday that Rabobank had not taken sufficient steps to protect its customers against fraud. One person lost nearly €29,000, the other €42,000.

Both had been phoned by people posing as Rabobank officials and handed over security information to the callers. Their accounts were then systematically emptied of cash.

Sophisticated

Kifid said that both customers had themselves been negligent because they relayed secret information over the phone. This reduced the compensation payable by Rabobank by €7,500 and €5,000 respectively.

However, both customers were victims of a ‘very sophisticated con’ in which the caller had specific information about the consumers’ bank accounts to hand. This means customers could easily assume the caller came from the bank, Kifid said.

The organisation said apart from warnings, measures which Rabobank could take to reduce fraud include a day limit on internet withdrawals or the introduction of a time delay on payments.

 

© DutchNews.nl

1 Comment To This Article

  • Dawning posted:

    on 20th January 2016, 09:53:27 - Reply

    People should just remember to hang up the phone whenever there's someone claimed to be from their bank called and asked for any kind of information. You better to just hang up and call your local branch to verify the call. There have been so many people fell victim to these scams since several years ago, based on what I read on sites . Always be vigilant.