Amsterdam to become "more hospitable"

30th May 2007, Comments 0 comments

30 May 2007, AMSTERDAM - Amsterdam wants all service workers in the city, from cashiers to taxi drivers and from police officers to hotel directors, to espouse a more hospitable attitude. The "Welcome Project" should make sure that this happens.

30 May 2007

AMSTERDAM - Amsterdam wants all service workers in the city, from cashiers to taxi drivers and from police officers to hotel directors, to espouse a more hospitable attitude. The "Welcome Project" should make sure that this happens.

Mayor Job Cohen kicked off the initiative from the Amsterdam Alliance on Wednesday. The Alliance is the association of businesses and cultural institutions in the capital.

Some 6,000 service workers will undergo hospitality training in the coming year. A publicity campaign will be launched this summer with the aim of urging Amsterdam residents to be friendlier to visitors. Experts will also be giving presentations to shop and catering industry personnel.

Hospitality in Amsterdam is not always what it should be, Cohen said today. "It is a city where a great deal is going on. Everyone loves spending the day in Amsterdam." At the same time some visitors have unpleasant experiences in the city, the mayor pointed out. "We really have to do something about that."

This poor customer service is affecting business, the Amsterdam Alliance said. The capital has fallen on the international ranking of conference locations over the past few years.

The Chamber of Commerce has calculated that the tourist sector in Amsterdam loses out on about EUR 200 million in turnover each year because visitors decide not to return after receiving poor customer service.

[Copyright Expatica News + ANP 2007]

Subject: Dutch news

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