ANWB slams poor quality of car services
15 December 2004 , AMSTERDAM — The quality of a major car maintenance conducted by garages across the Netherlands is "very poor", the Dutch motorists association ANWB has claimed.
15 December 2004
AMSTERDAM — The quality of a major car maintenance conducted by garages across the Netherlands is "very poor", the Dutch motorists association ANWB has claimed.
The ANWB said in a press release on Wednesday that it had tested 109 garages in the past year and given them an average score of 5.6. A total of 18 garages were given a score of four out of ten, or less.
The random testing indicated that customers regularly pay for repairs that are not carried out. In 56 percent of the cases, garages charged for the re-filling of windscreen-washer water, despite the fact the containers were still full.
Fuel filters, air filters, interior filters and gearbox oil were often listed on the final bill, but were not replaced. In some cases, perfectly good windscreen wipers, filters and tyres were replaced.
The ANWB hopes the results of the test will encourage branch associations to stimulate member garages to improve performances. It recommended conducting periodical quality controls.
Car owners were urged to request itemised bills the next time their car undergoes a major service and to closely study the contents of their bill. They should also question their mechanics about any discrepancies.
[Copyright Expatica News 2004]
Subject: Dutch news