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Getting utilities connected in the Netherlands

12th January 2015, Comments11 comments

Getting utilities connected in the Netherlands
A guide to connecting utility services to your Dutch home, including water, electricity and gas providers, plus information on post offices and decorating your home.

If you're renting a property in the Netherlands, your lease agreement should indicate if additional charges, such as utility bills, are included in your monthly payments. It is common for montly rent charges to include utility payments, in which case your landlord must issue you with an account (eindafrekening) showing utility payments and real costs at least once a year.

If you have bought a Dutch property or ulities are not included in your rental agreement, you might be able to get utility services transferred to your name from the previous tenant, or get Dutch utilities connected using the main utility providers for your area.

Connecting utilities in the Netherlands

In many cases, the utilities (gas, water and electricity) will already be connected and you just need to transfer them into your name. If you are paying an inclusive rent, check your contract carefully for what is covered in the monthly sum.

You can connect all your utilities online at www.aansluitingen.nl (in Dutch), or www.utility-provider.nl offers a free service to connect expats with the best deal (in English). 

Connecting water in the Netherlands

There are two elements of water payments: a consumption charge based on actual water usage (which is estimated if you don’t have a meter) and a municipal tax for services (sewage, maintenance, etc.). To see which water company covers your area, visit www.vewin.nl and enter your postcode in the box Uw drinkwaterbedrijf, or ask at your local gemeente.

Main water suppliers in the Netherlands:

  • Amsterdam: Waternet 0900 9394
  • Den Haag/Leiden: Dunea 088 347 4747 
  • Rotterdam: Evides: 0900 0787
  • Utrecht: Vitens 0900 0650 
  • North Holland: PWN Waterleidingbedrijf 0900 405 0700

 

Connecting electricity and gas in the Netherlands

The energy market is liberalised, so you are able to choose (or change) suppliers. Most have ‘green’ options, where energy is bought from alternative sources such as sun, wind, water and biomass.

Regulatory authorities ensure fair practices and tariffs. The Netherlands Authority for Consumers and Markets (www.acm.nl) provides a list of gas and electricity suppliers on their website, or you can use their consuWijzer (in Dutch) to compare prices or seek advice. On www.energievergelijken.nl, you can compare prices in English and connect your services online.

Main electricity and gas suppliers in the Netherlands:

 

Post offices in the Netherlands

PostNLPost offices are marked with an orange sign that says postkantoor or PostNL and generally located inside shops, newsagents or tobacconists (postagentschap). Formerly TNT, the company changed its name in 2011.

Stamps (postzegels) can be bought in all of the above places and in some of the larger supermarkets, or printed online atwww.postnl.nl. Post-boxes are orange and scattered throughout shopping areas and neighbourhoods. On the post-box there are two slots: the right (streekpost) is for ‘local’ delivery and you’ll see a list of postcodes that indicate the areas included; the left (overige bestemmingen) is for everywhere else, including international destinations.

PostNL aims to deliver locally within 24 hours, otherwise spoedservice guarantees local delivery by 10am the next day and next day delivery to Europe. In 2014, PostNL started trialling evening and Sunday deliveries for certain online shopping, including the delivery of chilled foods. Seewww.postnl.nl for online postal services, or call 0900 0990 (45ct) for customer service.

Furnishing your home

Hema (www.hema.nl) is a Dutch institution for all household matters. Blokker is cheap (www.blokker.nl) and Ikea (www.ikea.nl) has many branches across the country.

Useful websites

Tip: If you are looking for a surname that begins with a de, van, van der, etc. you must look under the name that follows. IJ is read as a 'y' and therefore is listed at the end of the alphabet.

 

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Updated from 2012.

 
 

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11 comments on this article Add a comment

  • 20th July 2012, 04:49:23 n8 posted:
    Another website for comparing multiple internet providers is: www.adslwinkel.nl
  • 26th November 2013, 15:08:06 jane posted:
    Try to avoid entering into any contract with dutch companies.
    I had both my phone, electricity and my tv contract cancelled, but I am now back for almost 8months and they simply refuse to deal with the cancellation. Especially KPN (phone company) is notorious for 'misplacing' your letter of termination. As it stands, I am required to go to their stores, provide ID and then terminate all over again, without guarantee that it will be done this time round (they won't provide proof).
  • 19th December 2013, 11:05:59 Marnix posted:
    Most of the above websites are not responsive, http://www.internetvergelijk.nl is a great responsive website to compare broadband providers in the Netherlands. Just my 2 cents.
  • 6th January 2014, 16:47:19 AaronH posted:
    Tele2 wants to keep charging me for a month after the date I cancel. None of the other utilities did this here in NL, neither has this happened in any of the countries I've lived in.
    How can I get out of this?
  • 9th January 2014, 14:36:43 Kati posted:
    The Dutch have a very safe society.
    That is, if you don't include the Dutch companies that rob you, by pretending never having received your cancellation letter, even if you both faxed it and sent it by registered letter. If you check the kassa website for consumers you will read that almost not a single Dutch company is able to treat you in an honest way and actually let you cancel a contract when you have proof of the fedex slip. They probably gamble that you can't afford to take them to court and keep stalling you.
  • 11th February 2014, 10:09:55 donald posted:
    Very different rates. I have used http://www.goedkoopste-internet.com/ to compare Internet providers. Gives you a lot of options. Even if you want to switch they will arrange it for you.
  • 15th March 2014, 13:13:17 Dave posted:
    This new website is specialy for expats www.utility-provider.nl in the Netherland and Belgium www.utility-provider.be next to that the are ARPN member looking after the relocation agencies in Holland. energy companies netherland.
  • 26th May 2014, 08:00:05 davidson posted:
    I use Smartgroshen app, simple, good quality of voice and sync with your phone contacts. Get 0.5 euro at start.
  • 2nd September 2014, 20:01:27 GlennYoung posted:
    Smartgroschen is the best app to make cheap call to Netherlands. They have a small top-up starts from 0.89 Euro, so just enough to use from time to time.
  • 16th February 2015, 23:03:57 Alex posted:
    You don't need a TV subscription, just watch your favourite channel online: http://whoneedscable.webklik.nl/ <- English television completely free of charge.
  • 3rd April 2015, 15:42:03 Jan posted:
    Used goedkopeenergieengas.nl to compare energy, great site. Only Dutch.
 

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