toilets in the Netherlands

Public toilets: A Dutch inconvenience

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Going to a public toilet in the Netherlands is not like elsewhere – if you can find one. Amanda van Mulligen investigates the inconvenience of Dutch toilets.

Most of us have been there. Fiddling around in pockets, purses and bags for a few loose coins, waiting in lines that seem endless, and searching the high street for a franchise restaurant or running into the nearest café.

Going to a public toilet in the Netherlands is not like elsewhere (and here's everything you never needed to know about Dutch toilets). You could take the ‘silver lining approach’ and say every visit is an adventure or a challenge. Alternatively you could take the ‘the glass is half empty approach’ and see it as a nuisance.

The strangest aspect of the public toilet process in Holland is paying everywhere you go. In shopping centres, department stores, service stations and bars there is a price tag on a visit to the porcelain potty. The Dutch take spending a penny quite literally and they have converted it to a minimum of 25 euro cents.

Outside Dutch public toilets you’ll find a chair and a table. A round white plate placed in the middle of the table, laden with a small selection of coins. Sometimes the plate has a partner-in-crime, a piece of cardboard displaying the exact price of a visit to the lavatory. A toiletjuffrouw takes her or his place on the chair, and ensures that all guests to the premises are paying ones. A toilet ‘bouncer’ if you like.

Toilet finance etiquette dictates that under normal circumstances you pay on exiting the bathroom area. Under extreme circumstances, such as big events commanding long queues, the toilet attendant(s) can no longer keep track of who has paid, and therefore may demand payment on entrance.

Parting with your hard-earned cents for a toilet visit should mean that the restroom area is clean and kept well-stocked with toilet paper, hand towels and liquid soap.

Well, it seems not even paying for using a Dutch toilet guarantees you good hygiene. The cleanliness of Dutch public toilets is not something to shout about – just one in four toilets are properly cleaned – but there is light at the end of the tunnel.

According to research done by Service Management (the professional publication for the cleaning industry in Holland), toilets have reportedly been getting cleaner in the Netherlands; although in their last report (2016), only 27 percent of the 150 public toilets investigated were classed as really clean, down from 38 percent the year before. But it is still a big improvement from earlier years; in 2006 it was only 12 percent.

Women's facilities tend to be cleaner than men’s, a result that may not surprise anyone who has ever had the joy of walking past a men’s restroom. Only 16 percent of toilets in public buildings, such as stations and sports centres, passed the test, and less than 30 percent of toilets in department stores, garden centres and DIY shops were considered clean. Top of the class were hospitality and hospitals where around a third of the toilets were spick and span.

I’m a Brit, and the concept of paying for the toilet was alien when I moved to the Netherlands in 2000. Now it is just irritating.

My only recollection back home of paying to frequent the ladies is at a London mainline railway station, a highly automated process with coin-operated turnstiles. Imagine my consternation to find a person lurking outside every public bathroom in the Netherlands – even in the bars where paying customers have to delve into their purses for the pleasure of winding up in a cubicle with no toilet paper after a long wait in the queue. Among the Dutch partygoers themselves, the toilet toll is a great source of annoyance, particularly among the male population.

To be fair, the Netherlands is not unique in asking for money for what can only be described as a bare necessity. Its European neighbours do not fare much better in the toilet penny-pinching stakes. Some Belgian service stations even have a scheme where you pay fifty cents for toilet and in return you receive a voucher of the same amount towards any purchase in the attached shop. Similar imaginative schemes are in use in the Netherlands, too. In the popular beach pavilion Parnassia in Overveen, the voucher you receive in return for fifty cents is redeemable against consumptions in the restaurant.

Second only to my frustration of paying for the toilet, is the fact that public conveniences in the Netherlands are relatively hard to come by. I still have night terrors about loo hunting when I was pregnant with a bladder that couldn't hold for more than 10 minutes at a time. I remain of the opinion that all women living in the Netherlands should receive a toilet fund from their health insurers – 25 cents every 10 minutes sure adds up.

I do not stand in isolation with my gripe. Linda, a Dutch national, states that aside from the toilets in the department stores she cannot recall ever seeing a public toilet in the Netherlands.

Lars, also Dutch, commented, “The more travelling I do, the more I realise that the public toilet situation in the Netherlands is appalling. In other countries toilets are free, more widespread and they seem to understand that needing to use the toilet is part of human nature!”

How did we get here? Stichting De Ombudsman is an independent organisation that looks into judicial questions, among others in the area of consumer rights. In 2002, the Ombudsman concluded that a price clearly displayed in retailer’s toilets, deemed public areas, could oblige a customer to pay to use the WC. Two years later the same body concluded that café and restaurant owners could also charge for the use of their toilet facilities, seen as private bathrooms, although no one could force customers to hand money over for their use.

However let’s face it, not even half a euro will stand in your way if the need is great. The key as always is acceptance; pay up or cross your legs until you get home.


Reprinted with permission from The Writing Well.

AmandaAmanda van Mulligen, British born, has been living in the Netherlands since 2000 and owns Expat Life with a double buggy, where she scribbles about her expat way of loving, living and parenting. You can find her on FacebookTwitter or Pinterest. Originally reprinted from The Writing Well 2008; updated 2016.

 


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5 Comments To This Article

  • Timothy posted:

    on 5th February 2015, 06:46:04 - Reply

    The urge to visit toilet is a call of the nature and you will have to relieve yourself when this urge comes, you don't have any option. Sometimes it becomes emergency. So, it is a basic and urgent need for anybody and forcing people to pay for toilet is not good, Its like asking you to pay for breathing. As you cannot hold your breath, you cant hold your urge for toilet too. You may delay your haircut but not toilet.
  • Joan posted:

    on 7th March 2014, 22:00:10 - Reply

    Mike, if you consider your visitors visiting loo to be pigs you should not work in customer service environment. And yes, I was forced to go to the bush because I did not have any f loose change in my pockets.
  • Dimitriy posted:

    on 2nd June 2012, 18:23:26 - Reply

    Mike, but charging for using the toilet your own customers that already paid money for your goods is totally ridiculous. For that we have full right to just walk away with "no money".
    Additionaly, these ladies refuses to give me receipt of payment, as well as accept PIN, which make me think that perhaps they are not paying VAT and income tax over it, which is tax fraud and criminal offense. So we are doing good job preventing crime by not paying for it.
  • mike posted:

    on 16th May 2012, 09:01:38 - Reply

    Hi Steve, we are in this business. We spend on each petrol station to keep clean every day, monthly between 500-800 EUR. As , the business belongs not to f.e. BP, Shell , etc. but to us.You get a clean loo, but we need our money back. Moreover - you, visitors are pigs.

    Next time I go to a hairdresser , he makes his job , a service - than I protest , say no money and go out. Is this the right , ENGLISH way? You better than go to make your matter under the bush. This is your culture.
  • steve posted:

    on 18th December 2008, 13:00:28 - Reply

    I just tell them I have no money and walk out.
    Join the protest!