Taxis in Amsterdam
Here's a guide on how to find a licenced taxi in Amsterdam, and a general guideline for taxi fares in Amsterdam.
There are lots of transport options for getting to and around Amsterdam: by bicycle, car or public transport and, of course, by taxi. There are several regulations for taxis in Amsterdam, which can help you identify a licenced taxi in Amsterdam.
How can you spot a taxi?
By law, each taxi in Amsterdam must have
- a blue number plate.
- a tariff card visible from inside and outside the taxi.
- a driver’s licence that can be seen and read inside the tax.
Most taxis also have a roof light.
Where can you find a taxi?
You can find taxis at the taxi ranks close to tourist areas such as the Dam, Leidseplein and Rembrandtplein. There are 50 official ranks in the city, which are identified by the blue signs. You can hail taxis that driving on the roads but remember that the taxi cannot or may not be able to stop everywhere. You can also book a taxi instead by telephone. Taxi company phone numbers can be obtained by calling the information number 1888 or via www.1888info.nl.
Not all taxis are allowed to drive on the tram and bus lanes. Only taxis with an exemption may do so. This exemption must be clearly placed in the windscreen, on the passenger side. The advantage of taxis that are allowed to use the tram and bus lanes is that they can arrive at their destination quicker than other taxis.
Hailing a taxi
Stopping is not allowed anywhere along the tram and bus lane, and at many places in the city centre. This means that taxis are not always able to stop to let you board or alight; you may have to alight shortly before or after your destination.
Premium taxis at Central Station
Only licenced taxis are allowed to offer their services at Central Station. This licence (shown below) should be clearly displayed behind the windscreen. This licence makes extra demands of the drivers and their vehicles. The drivers have an exemption for the tram and bus lanes as standard, have good street knowledge and a well maintained vehicles, no older than six years. If it is a diesel vehicle, it must be fitted with a soot filter. These drivers also have a nationally valid TX mark of approval – look for the blue sticker – and they are not permitted to refuse short trips. A premium taxi licence is yellow:
What does a taxi ride cost?
When travelling according to the meter, the price of a taxi ride consists of
- a flag-down rate, including the first two kilometres: maximum price EUR 7.50
- a kilometre rate: maximum price EUR 2.20 per km
To transport five of more people (minibus):
- a flag-down rate, including the first two kilometres: maximum price EUR12.20
- a kilometre rate: maximum price EUR 2.52 per km
The flag-down rate includes the first two kilometres. After that, you pay for each extra kilometre covered (or part thereof). Taxi drivers can set their own flag-down and kilometre rates, up to the maximum prices shown. The taxi meter does not charge any extra as a result of delays in traffic or tailbacks. All rates are indicated on the tariff card in the taxi.
By law, the taxi meter must always be switched on. There are two ways of being charged for the journey. Firstly, you can be charged by the regular flag-down rate and the travelled kilometres. You may prefer to agree on a total price beforehand (zone tariff). In this case the meter is still switched on, with the zone tariff displayed. When you agree on a zone tariff, be advised to take note of the distance to your destination and the charge for this journey. If you do not agree on a price beforehand, you will be charged by the meter, according to the above rates.
Ordering a taxi via your hotel? Normal price!
If you request your hotel to order a taxi, there will be no extra charge for the taxi ride. Sometimes drivers charge a higher fee for this hotel service. You are not obliged to accept this price and are advised to request the regular metered price.
Possible additional charges
The driver is legally permitted to charge a waiting rate prior to commencing the journey, e.g., if the taxi you ordered has to wait for you to show up or if you ask the driver to wait during the journey. The waiting rate is a maximum EUR 33 per hour (EUR 0.55 per minute).
The driver can request additional rates for special or supplemental services, e.g., carrying baggage or if you want a pet to ride with you. These supplemental prices must be visible on the tariff card; take careful note.
Some distance indications
Approximate distance in kilometres. Note that road works and/or diversions may increase distances.
- Central Station – Museumplein 4 km
- Central Station – Rembrandtplain 2.5 km
- Central Station – Amsterdam Arena 10 km
- Schiphol – Amsterdam Centre 18 km
- RAI – Dam 6.5 km
- Dam – Leidseplein 3 km
Need to make a complaint?
If you are unhappy about your taxi journey (e.g., the service or the price), you should first address your complaint to the driver. If you cannot arrive at a solution with the driver then you can submit a written complaint to the taxi company. You can obtain a complaint form from the driver or from the website www.taxiklacht.nl.
Always make note of the licence plate or registration number of the taxi (on the taxi tariff card and beginning with the letter ‘P’), the date and the time of your journey. If you do not have sufficient information of the taxi company, you can submit your complaint to the National Taxi Complaints Office on 0900 202 18 81 (EUR 0.13 per minute); your complaint will be forwarded to the relevant taxi company.
For more information, visit www.taxi.amsterdam.nl or (in English) here.
Photo credit: Amsterdam taxis by ceris42.
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