Setting up utlities in Luxembourg
The first tasks to complete when moving to Luxembourg are setting up utilities. Here is how to connect to gas, water, electricity, trash and other vital hookups.
Moving to Luxembourg often means starting from scratch. And living as an expat can mean that getting simple tasks done, like setting up utilities, can feel like a mission impossible. The cost of living in Luxembourg might not be the cheapest, but here is how to get connected to gas and electricity supplies. Keep in mind that the basic electricity, heating and water for an 85-square-meter apartment was EUR 222.60 in August 2016. And, large families with three or more children may be entitled to electricity, water and gas discounts.
If you’re moving to Luxembourg, like most of Europe, the country has a grid of gas and electricity to hook up to. There is a gas pipe network up to 410 kilometers in length running through the country and its buildings, houses and apartments. Gas rates are a fixed monthly fee, plus a consumer price per square meter of gas used, and the rental of the gas meter. Households can choose their distribution provider, and once a year an employer comes to take a meter reading who adjusts the account balance accordingly. If you are absent, a postcard will be left in your inbox indicating the next meter reading date and time.
Natural gas may not be available in all of Luxembourg through the pipe network. A gas tank can be installed, providing certain criteria is met and additional information is available from the local Municipal Office.
Wherever you move to in Luxembourg, water is usually provided by the Service des Eaux of the Commune. In some areas of Luxembourg the water supply is subcontracted to a private supplier. Regardless to get connected contact the Town Hall/municipality office: Services des Eaux for Luxembourg-City: tel. +(352) 47962883 or +(352) 47962574, www.vdl.lu, email: firstname.lastname@example.org
Each house is given one black garbage bin for general waste, blue for paper, and green for garden waste if you’re living on the countryside. Trash is collected in pre-bought garbage bags that read "City of Luxembourg – Bag – Garbage". Blue trash bags are for recycling plastic bottles and containers, metal packaging and drink cartons. Waste charges are based on the number of times a bin is emptied and the weight of the bin, and weekly collections are based on a timetable depending on your street.
When moving to Luxembourg be sure that your electronics are compatible with the standard electrical outlets at home. This is usually 220 volts AC with a 50Hertz frequents. If there is a mismatch between the outlet and the voltage of the appliances you brought from home, be sure to invest in a transformer to avoid any burnouts or danger. Otherwise normal adapters can be bought to help plug in appliances like laptop chargers, coffee makers, etc.
Sockets in Luxembourg are like the rest of Europe, with two-pin plugs and sockets (Type C and the older Type F). Light bulbs are being phased out and replaced with LED lights or low-energy-consumption bulbs. There is generally one fuse box per household that holds switches for different parts of the home. New fuse boxes have an added “eco” feature to measure the usage of electricity, and will switch off fuses if the electrical board goes over the “eco-friendly” limit.
As the EU moves forward in replacing fossil fuels with green energy, Luxembourg currently has the second smallest forecast penetration of renewables -- at 12 percent by 2020. And electricity use per person in Luxembourg was 2.6 times greater than in the United Kingdom in 2008. Luxembourg can create about 35 percent of its own energy, but its wind power covered on average one percent of electricity use (among the lowest in Europe).
On the bright side, private companies are taking action step by step. Utility companies are offering evaluations and customized suggestions for households and businesses to become more eco-friendly while maintaining their outcomes and lifestyles. Meters are being included to measure how a household can aim to be “gas smart”. Enovos developed a network of natural gas refuelling stations of natural biogas, and suppliers like Eida specialize in green electricity and natural gas throughout Luxembourg at competitive rates.
Enovos is the main electricity provider in Luxembourg. Their registered office is 2, Domaine du Schlassgoard, L-4327 Esch-sur-Alzette; tel: 8006 6000, from abroad tel: +(352) 2737 6000, www.enovos.lu
Creos is in charge of electricity and gas distribution, pipe maintenance, electricity supply and meter reading. Their registered office is 2 rue Thomas Edison, L-1445 Strassen; tel: +(352) 26241 and Emergency number 24/7 Tel: 80 02 99 00; www.creos.lu
Other suppliers for residential homes are:
- Eida www.eida.lu
- Electris www.electris.lu
- LEO leoenergy.lu
- NordENERGIE www.nordenergie.lu
- Steinergy www.steinergy.lu
- Sudstroum www.sudstroum.lu
Gas is distributed by three companies, each serving a specific area of the country. In Luxembourg City gas is provided by Leo Energy (www.leoenergy.lu), the others are Sudgaz (www.sudgaz.lu) and Ville de Dudelange (www.dudelange.lu).
When moving to Luxembourg it is possible to take over an account and avoid disconnection from the former owner, landlord or tenant. This can be done by telephone or online with the companies already taking care of utilities. Make an appointment a week before moving in, and have your passport or identity card and a debit or credit card on hand to set up a payment cycle and direct withdrawal.
To cancel an account, contact the electricity and gas supplier a week before moving and for a final meter reading via online, phone, or by downloading the moving house form.
The fee due is based on the projected yearly water use for the current year, and payment can be made by direct debit (domiciliation) or bank transfer (virement). The cost will also include an eco-tax, which is a contribution towards appliance recycling so if you buy a new appliance the store must take the previous item back for free despite its condition.
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