Setting up telephone, mobile, internet and TV in Luxembourg

Setting up telephone, mobile, internet and TV in Luxembourg

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Moving to Luxembourg means getting your new home connected to the Internet and television, as well as getting connected to phones and mobile phone set ups. Here are the basics.

One of the important tasks when moving to Luxembourg is setting up the household internet, television, cellular phones and landlines. There are several service providers offering a range of services and packages that change with the latest demands and added features to add to your new house in Luxembourg. In fact, Luxembourg is the headquarters for Europe’s largest own broadcast media group and largest satellite operator.

Television
Moving to Luxembourg with a massive television and sound systems impossible to part with is understandable, but the country is pretty much on par with the latest technology available. Televisions in electronic stores are all digital HD, flat screen, and compatible with all the latest gadgets.

Also, moving to Luxembourg doesn’t mean leaving your favourite television channels behind. Luxembourg does not have public television, so the choice is between a variety of cable or satellite packages. RTL is the giant media group housed in Kirchberg, and responsible for American game shows and British soaps like The X Factor, Pop Idol, The Price Is Right, Family Feud, Good Times, Bad Times and more. Cable comes with over 80 channels are available in foreign languages from French to English, including BBC World, CNBC and Eurosport.

Most homes in Luxembourg have cable television, and if you are renting from a landlord, chances are television and internet are already included. If you have to start from scratch, signing up for package deals usually include an installation fee. Many cable set ups are included in phone and internet bundles, and most subscriptions have one- to two-year minimums. Check the websites for the latest offers, as first-time signups often receive the first initial months free of charge. Billing cycles are monthly, and can be paid by direct debit or bank transfer.

Cable Providers
Eltrona: 4-8 rue de lAcierie, L-1112 Luxembourg, tel. +352 4994661, www.eltrona.lu
Luxembourg Online: tel. +352 27990000, www.internet.lu
Numericable: 17 rue de Chimay, Luxembourg tel. +352 26102301, www.numericable.lu
Orange: tel. +352 661061606, www.orange.lu
POST: tel. +352 80028004, www.post.lu
Tango: tel. +352 80077777, www.tango.lu

Then there is satellite dish, and with Europe’s largest satellite operator SES based in Betzdorf this is also a popular choice among expats moving to Luxembourg. Installing a satellite dish is required, and there are a number of companies to choose from. Whether you go for cable to satellite, here is a short list of satellite (and independent cable) installers below:

Satellite Providers
Electro Sat: 9 Rue dArlon, L-7513, Mersch, tel. +352 26321410, www.electrosat.lu
Eltrona: 4-8 rue de lAcierie, L-1112 Luxembourg, tel. +352 4994661, www.eltrona.lu
Luxsat Luxembourg: 2 Hondsbreck, L-5835 Alzingen, tel. +352 621666661, www.luxsat.eu
Numericable: 17 rue de Chimay, Luxembourg tel. +352 26102301, www.numericable.lu
SAT TV SARL: 20 Rue De Mersch L-8293, Keispelt, tel. +352 319045, www.sattv.lu  
Sathifax: 16 avenue Grand Duc Jean, L-1842 Luxembourg-Howald, +352 420811, www.sathifax.com
Sogel: 7 rue de lIndustrie, L-8399 Windhof, tel. +352, www.sogel.lu
Sunsat Studio: 6-12 place dArmes, L-1136 Luxembourg, tel. +352 224084, www.sunsatstudio.lu

(Leave the analogue television at home and upgrade to digital broadcasting. Those dead set on analogue will have to hunt for digital set-top boxes for cable, and make sure your tv is DVB-T compatible.)

Internet
The most important setup at home for many when moving to Luxembourg is sorting out the Internet. Internet connections in Luxembourg range from traditional dial-up to the more common WiFi and ASDL. If you’ve just moved to Luxembourg and are renting from a landlord, chances are internet is already included in your monthly rent. Setting up a new internet plan? Check out the deals and bundles offered online for your new home, and either call or fill in the online forms to speak to a service representative or directly set up an installation appointment.

When setting up an Internet plan in Luxembourg, the usual contract asks for an ID card, proof of your residence address via either a tenant contract or utility bill, and a deposit. Basic installation includes the router and filter or splitter, internet configuration on one computer, and creating the basics like an email address if necessary. For people who wish to install themselves, there is a self-install kit which includes a router and the works. Billing cycles are monthly, and can be paid by direct debit or bank transfer. Here are some internet provider options:

Internet Providers
CEGEcom: 3, rue Jean Piret, L-2350 Luxembourg, tel. +352 264991, www.cegecom.lu
Eltrona: 4-8 rue de lAcierie, L-1112 Luxembourg, tel. +352 4994661, www.eltrona.lu
JOIN Experience: tel. +352 671009009, www.joinexperience.com
Luxembourg Online: tel. +352 27990000, www.internet.lu
Numericable: 17 rue de Chimay, Luxembourg tel. +352 26102301, www.numericable.lu
Orange: tel. +352 661061606, www.orange.lu
POST: tel. +352 80028004, www.post.lu
Tango: tel. +352 80077777, www.tango.lu
Visual Online: tel. +352 4244111, www.vo.lu

Internet in Luxembourg

Wireless “WiFi” in Luxembourg
Luxembourg City is up to speed with providing wireless internet in many cafes and businesses. Look for the "Free WiFi" stickers on the glass windows. HotCity is a private business aiming to spread accessible wireless internet across the country. For now their main hubs are Luxembourg City and Esch-sur-Alzette

Landlines

While living in Luxembourg is usually a home sans-landline (mobile and Internet apps are equal if not better replacements), there are options for a home line. Sometimes having a landline for local calls is a must for work-at-home business owners and entrepreneurs, or it’s just a personal preference for a solid phone connection 24/7. From the major Internet and television providers, there are a handful offering bundles including landline connections for a cost close to nothing.

Landline Providers
Luxembourg Online: tel. +352 27990000, www.internet.lu
Orange: tel. +352 661061606, www.orange.lu
POST: tel. +352 80028004, www.post.lu
Tango: tel. +352 80077777, www.tango.lu

Mobile Phones
Just as important as setting up the home in Luxembourg with web, TV and phone connections is finding the right phone service for your mobile phone. For many who move to Luxembourg this is the most important – and costly – form of communication that’s used the most often for calls, internet and entertainment. Pay close attention to the contract and make sure it ticks all the boxes that makes a good custom fit for your lifestyle. International calls and internet usage will be important, see who offer the most minutes or unlimited services.

A permanent contract at a fixed monthly rate will be connected to the monthly text/call/internet plans on your phone. These contracts usually run for one to three years and can have strict cancellation fees. For those living in Luxembourg long-term for at least a year, contracts are the more reliable and long-lasting option. To set up, find a mobile phone location and bring your ID card, proof of your residence address via either a tenant contract or utility bill, and bank information. Billing cycles are monthly, and can be paid either by card or debit, or direct withdrawal.

The alternative is a rechargeable/pay-as-you-go scheme with a separate 'SIM' card easily slipped into your smart phone or mobile phone. The SIM card will have your Luxembourg phone number, and customers usually “top off” their card by adding more minutes, texts and internet allowance via online or buying vouchers at kiosks and mobile phone shops. Others refill just texts and minutes and use the internet option where there is free Wi-Fi nearby. For students and those living in Luxembourg on and off or temporarily, this is a cheap no-strings-attached options.

Mobile phones in Luxembourg

Mobile Phone Providers
JOIN Experience: tel. +352 671009009, www.joinexperience.com
Luxembourg Online: tel. +352 27990000, www.internet.lu
Orange: tel. +352 661061606, www.orange.lu
POST: tel. +352 80028004, www.post.lu
Tango: tel. +352 80077777, www.tango.lu

Public Telephones
Public telephones are found in most Post Offices, supermarkets, train or bus stations and close to major public buildings. Cards are available from any Post Office and most newsagents. Coin-operated public phones have been phased out, but there are still a few remaining.

To call internationally when living in Luxembourg:
Dial exit code followed by country code and number Exit code
00 + country code + Tel no To call internationally to Luxembourg
Dial entry code then Luxembourg number Entry code
352 + Tel no Ambulance/Fire Service Tel: 112 Police Tel: 113 Directory Enquiries Tel: 118 171 International Directory Enquiries Tel: 118 16

There are several internet, phone and TV service providers offering a range of packages with features that meet the demands when living as an expat in Luxembourg. In the end, setting up these services will not always increase your cost of living in Luxembourg. Be sure to compare and contrast tariffs and conditions before deciding which contract to sign.

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