Hierarchy

In Flanders, organisational structures tend to be flat and procedures are easily comprehensible. Things like job title and size of office are likely to be of less importance than a good salary. Although the superior remains the final decision-maker at all times, Flemish employees prefer a manager who allows his/her subordinates to co-decide.

Compared to Flanders, the relationship between superiors and subordinates in Wallonia still tends to be rather formal. Similar to the French, most Walloons value a well-structured organisation with a clear hierarchy and true leadership. Likewise, someone’s rank and title, a person’s competences and function within a company, size of an office etc., are quite important factors.

Strategy

Belgians usually strive towards reaching a compromise. Hence, winning a discussion is generally regarded as less important than achieving mutual agreement. The decision-making process is pragmatic, yet slow. However, it can lead to surprisingly creative solutions. At the same time, the urge for compromise also gives rise to somewhat of a conservative attitude.

Meetings

The main priority at internal meetings in Belgium is to inform staff on decisions that have been made at the top of the organisation. Furthermore, they are used to discuss ideas rather than to reach a decision. In general, agendas are appreciated. Belgians like a meeting to be well structured and focused.

Negotiations

Although Walloons tend to be more formal and indirect than their Flemish-speaking fellow citizens, both equally seek for rational and efficient solutions. Yet, working in Belgium, you will soon realise that people sometimes show a tendency to hold back on new ideas. It might in fact take some persuasive argumentation to have a revised approach accepted. Thus do not overlook that also personal appeal is an important factor during negotiations.

Decisions

Decisions are taken at the top of an organisation. In Flanders a lot of decisions are reached on the grounds of an overarching consensus, whereas for the Walloons hierarchy and authority are potentially more important. Therefore, Belgians often engage in long, critical discussions before agreeing on a resolution in order to make sure that they have considered all the alternatives.

Time Perception

Attending a meeting, everyone is expected to be on time – punctual according to schedule, that is. Watch out: arriving late might brand you as unreliable!

Regular office hours are: Monday to Friday, 9.30 - 17.00/18.00, with typically a 30-60 minute lunch break around noon.

Appointments

Belgians do not particularly enjoy conducting business over the phone; personal contact is much preferred. It is advisable to arrange appointments at least one week in advance. Avoid scheduling appointments in July or August, as most people are on vacation during these months. The same accounts for the week before Easter, and the time between Christmas and New Year.

Meeting & Greeting

Displaying one’s good manners is of importance in Belgium. In a business context, Belgians use the personal pronoun vous/u to address one another. Only switch to the informal tu/je or to first names when your Belgian counterpart proposes so. The use of academic or professional titles is not strictly required.
A brief handshake is the regular greeting. Once a relationship has evolved, three kisses on the cheek may replace the handshake. Men are not supposed to kiss other men; they always shake hands.