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07/01/2009Management culture in Switzerland

This handy guide from Expertise in Labour Mobility includes information on Swiss business hierarchy, negotiations, and etiquette.

Hierarchy

The Swiss appreciate sobriety, thrift, tolerance, punctuality and a sense of responsibility. This is reflected in the way they do business. The business climate is very formal and conservative and companies are structured in the traditional vertical manner. The culture of companies can vary somewhat, depending on whether they are in the German, French or Italian areas of Switzerland. Overall, one can say that decisions are taken at the top of the organisation. In most organisations employees have little responsibility, although this differs from one company to another. The many international companies in Geneva have a more American management culture, they are less hierarchic and employees hold more responsibility.

Strategy

Generally, the management of an organisation is at large responsible for the planning. Most companies use detailed planning with a tight schedule, although organisations in the French and Italian areas may have a more laid-back approach to strategy. Most of the planning is long term.


Meetings

Meetings are generally impersonal, brisk, orderly, planned and task-oriented. It is important to prepare yourself in advance of a business meeting.

The Swiss tend to get right down to business after a few minutes of general discussion. Be aware of the fact that non-verbal communication, such as body language, is very important and varies from region to region in Switzerland.

Note that organisation, procedure and planning lie at the heart of Swiss business success. Clear systems are all-important. Meetings always have a detailed agenda that is followed to the letter. Discussions are open but not aimless. Everyone is expected to contribute with the goal of arriving at a consensus at high speed.

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