Paris Hilton booking centre moves to Estonia

18th April 2005, Comments 0 comments

TALLINN, April 18 (AFP) - The Hilton hotel company is to move its Paris reservations centre to a call centre in the Estonian capital Tallinn, the company said Monday.

TALLINN, April 18 (AFP) - The Hilton hotel company is to move its Paris reservations centre to a call centre in the Estonian capital Tallinn, the company said Monday.  

"The centre, employing 30 French-speaking booking agents, will open in Tallinn on June 1," Rombout Van Kuijk, director of Hilton Reservations Worldwide for central and northern Europe, told AFP.  

"What we are setting up in Tallinn is a new operation, not a replacement for a Paris set-up," he said.  

By transferring reservations previously taken in Paris to the Tallinn call centre, "our Paris staff will be able to concentrate on front-desk jobs and other functions," Van Kuijk said.  

"No jobs will disappear in Paris," he added, and no staff members were expected to move from the French to the Estonian capital.  

Tallinn was picked as the site for the booking centre mainly because of existing infrastructure, said Van Kuijk.      

The Tallinn call centre of Hilton Reservations Worldwide has been in operation since 2001, employing over 150 people who handle reservations in 12 languages.     

"We can build on our existing, well-developed IT systems here in Tallinn," Van Kuijk said.   

"Labour costs are lower, too, but the investment required to set up a new centre in Paris would have been very costly."     

The Tallinn reservation centre takes calls from Europe, the United States, Australia, Israel and South Africa, and makes reservations for Hilton hotels across the world.  

© AFP

Subject: French News

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