France hung-up over foreign call-centres

12th October 2004, Comments 0 comments

PARIS, Oct 12 (AFP) - Operators at call-centres outside France could be obliged to tell customers what country they are speaking from, under a decree drawn up at the French finance ministry to combat the export of jobs.

PARIS, Oct 12 (AFP) - Operators at call-centres outside France could be obliged to tell customers what country they are speaking from, under a decree drawn up at the French finance ministry to combat the export of jobs.  

The measure comes after several companies moved their telephone sales and customer support operations to Morocco and Tunisia, and amid a government campaign to fight back against so-called "delocalisations."  

"I find it less shocking that operators should say where they are speaking from than that they should have to change their names in order to make them sound French," said Finance Minister Nicolas Sarkozy who is behind the initiative.  

However many industry insiders are sceptical about the move and believe it would hamper the smooth running of the service, Le Figaro newspaper reported Tuesday. The heads of several companies held talks on the issue with Industry Minister Patrick Devedjian on Monday.  

Trade unions have warned that 12,000 French call-centre jobs have either been relocated or are at risk of relocation, mainly to North Africa. Most of the centres concerned provide services for the big telecommunications operators in France such as France Telecom.  

A government decision on whether to apply the decree is expected in the coming weeks.

 

© AFP

 

Subject: French News

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