topics
tools
Expatica countries
editor's choice

Lost in Cheeseland: How to become an expat in France

Top myths about Paris

Is an international MBA the right degree for you?

Childcare in France

Relocation programmes remain small, focused and consistent

Index Last Var.(%)
BEL 20 2128.93 0.45
DAX 6374.29 0.54
IBEX 30 6464 -1.21
CAC 40 3068.73 0.68
FTSE 100 5390.37 0.73
AEX 295.11 0.80
DJIA 12454.83 -0.60
Nasdaq 2837.53 -0.07
FTSE MIB 13174.16 0.15
TSX Composite 11576.47 0.09
ASX 4120.2 0.96
Hang seng 18800.99 0.47
Straits Times 2787.22 0.52
ISEQ 20 504.54 0.72
You are here: Home Housing Buying A guide to setting up utility service in France
Enlarge font Decrease font Text size


07/02/2012A guide to setting up utility service in France

A guide to setting up utility service in France How to set up essential services when living in France, such as electricity and water in your new home in France.

To open an account for any utility, you must provide proof of your identity (passport, residence permit) and your address (justificatif de domicile). The latter can be your rental agreement, rent receipt, another utility bill or anything that demonstrates proof of home ownership.

For all utilities, it is common to receive a bill every two months. You pay a flat rate in advance, abonnement, and for consumption retroactively. You can request to pay monthly to reduce each bill's total and/or to have your bill automatically debited from your bank account.

Consumption is often estimated based on your previous bills; twice a year an inspector will visit the premises to check the compteur (you need not be home). Your actual consumption, relevé, is then noted on a bill adjusted up or down from your estimated consumption.

It is often mandatory to notify service providers of changes or termination of service in writing; it is advisable to send such requests with the equivalent of a return receipt, accusé de réception.

If you are moving into a home being vacated by someone else, they should either provide you with a document specifying the end date of their service contract or allow you to call the supplier and replace their name with yours on the existing contract to insure no interruption in service.


Electricity and Gas


The French government partially privatised its utilities, Gaz de France (GDF) and Electricité de France (EDF), as two separate companies. 

Many countryside houses have central heating systems that use fuel oil, chauffage au fioul. You must set up a contract with a private supplier for regular deliveries. Many of the large supermarkets operate such services. 
You can find your local EDF office through the phone book or online. Call for general enquires at Tel: 08 10 12 61 26 (local rate). Service can generally be established within 48 hours.

You can find your local Gaz de France office through the phone book or online . phone Call for general enquiries at Tel: 08 10 14 01 50 (local rate). Service can generally be established within 48 hours presuming the gas line is already in place.

A 24-hour repair number, dépannage, for both services is indicated on both bills.

Electricity costs less at specific overnight hours, les heures creuses; les heures pleines means the more expensive daytime hours. You'll see consumption broken into both categories on your bill. You may also be eligible for tax deductions if you install certain kinds of water heaters; check with GDF for details.

The French domestic electrical current is 220 volts AC. All modern sockets and plugs are three-pin. If you are arriving with appliances from the UK, you are likely to need an adaptor and, in the case of appliances from North America, a transformer.

If you're buying new appliances after arriving, note the étiquette énergie; those labelled 'A' are the most economical.

Water

Water is delivered by private companies who sign contracts with local authorities; call your town hall, mairie, to find the designated supplier for your area. Your water bill is calculated by the number of cubic metres of water consumed. Rates vary enormously and can sometimes be expensive; most companies bill only once or twice a year.

French people usually opt for bottled drinking water mostly for reasons of taste. Domestic supplies are potable. During the past two years of drought, many préfectures have imposed water restrictions and breaking them can incur a fine.

Rubbish collection


Rubbish collection is organised by the mairie, which can tell you the days the rubbish collectors pass and, if necessary, how to contact the company.

Homeowners pay for service through the annual trash removal tax, taxe d'enlèvement des ordures ménagères. Renters usually pay through the form of charges or communal upkeep fees, but occasionally pay directly as well.

In Paris, rubbish collection is daily, but in small towns it is often only a couple of times per week. In all cases, rubbish is collected from outside your residence and bins should be placed in the street the night before. The local authorities provide the plastic 'wheely' bins free of charge.

All apartment buildings have a bin area. In large buildings it is the caretaker, gardien or concierge, who looks after the collection.

Recycling of cardboard paper waste, glass and plastic is widespread, but depends on the local authorities to provide recycling bins, which can be found in most neighbourhoods and shopping centres. Some towns also provide 'curbside' recycling for some items; ask your mairie for details.

It is illegal to dispose of dangerous substances, including batteries and motor oil, in domestic bins. Most supermarkets, and every town hall, have used-battery bins. A full list of collection points can be found at the mairie.

Nearly every town organises a regular collection of large domestic throw-outs, from old chairs to TVs, les objets encombrants. You can also drive to the local rubbish tips, décharge. Lastly, dispose of unused medicines at any chemist shop.


2 reactions to this article

Laurie Volpe posted: 2012-02-08 15:18:21

Although the electric company won't tell you this, after you exit an apt. they leave the account open until the owner or the next tenant takes over. Often, the owner doesn't want to put the account back into his name and he/she counts on the ignorance of the tenants to continue to pay the bill. Since these companies rarely respond by telephone, as the article says send a "lettre recommandée avec avis de réception" in order to ensure that the companies are stopping service. It is not a pleasant process.

Alain Harvey posted: 2012-02-11 16:39:00

Oil (fioul) is commonly used in rural areas for powering central-heating systems. Unfortunately it is not cheap, at around €0.40-0.50 per litre, but in many cases if you buy an old house with an oil-fired boiler (chaudiere) you will not have much choice.

2 reactions to this article

Laurie Volpe posted: 2012-02-08 15:18:21

Although the electric company won't tell you this, after you exit an apt. they leave the account open until the owner or the next tenant takes over. Often, the owner doesn't want to put the account back into his name and he/she counts on the ignorance of the tenants to continue to pay the bill. Since these companies rarely respond by telephone, as the article says send a "lettre recommandée avec avis de réception" in order to ensure that the companies are stopping service. It is not a pleasant process.

Alain Harvey posted: 2012-02-11 16:39:00

Oil (fioul) is commonly used in rural areas for powering central-heating systems. Unfortunately it is not cheap, at around €0.40-0.50 per litre, but in many cases if you buy an old house with an oil-fired boiler (chaudiere) you will not have much choice.

Inside Expatica
Management culture in France

Management culture in France

This handy guide from Expertise in Labour Mobility includes information on business hierarchy, negotiations, and etiquette.

American associations and clubs in Paris

American associations and clubs in Paris

A listing of organizations in the Paris area that cater primarily to Americans living in France. Updated April 2011.

British associations and clubs in Paris

British associations and clubs in Paris

Our handy guide to the British community in Paris, from cricket clubs to Scottish country dancing lessons to where to find a jar of Marmite.

Anglophone services in France

Anglophone services in France

Here's a short introduction to our Banking section for those living in France, from how to open a bank account to Islamic banking and investments.