Report reveals cause of biggest consumer moans
15 March 2007, MADRID – Telephone firms, building companies, estate agents, banks and faulty household goods were the biggest cause of consumer complaints, according to a report published on Thursday.
15 March 2007
MADRID – Telephone firms, building companies, estate agents, banks and faulty household goods were the biggest cause of consumer complaints, according to a report published on Thursday.
The study, released on the World Consumer Day, was made by the Spanish Consumers’ Union (UCE).
The UCE said a third of all complaints last year were about a massive investment fraud involving stamp collectors.
Two major companies Afinsa and Forum, which dealt in stamps, were accused of defrauding hundreds of thousands of small investors who had invested their savings.
In 2006, 90 percent of all complaints related to companies which had not completed their promises.
A total of 238,566 complaints were received by the organisation, said its spokesman Dacio Alonso González.
Of these, 25 percent related to telephone companies, 8.7 percent about building companies or estate agents, 5.5 percent about financial services and finally 5 percent were moans about household goods which did not work.
The UCE represented 25,000 of the 350,000 who were affected by the stamp industry fraud.
Alonso said a new amendment to the 1989 consumers’ law would end two long-standing complaints.
These were banning telephone or car parking companies from rounding up bills to clients and stopping ‘abusive’ clauses in mortgages and the selling of homes.
[Copyright EFE with Expatica]
Subject: Spanish news