Phone customers to get more legal protection

10th February 2006, Comments 0 comments

10 February 2006, MADRID — Phone companies will have to provide a reliable proof of a contract with users to stop fraud.

10 February 2006

MADRID — Phone companies will have to provide a reliable proof of a contract with users to stop fraud.

Francisco Ros, the secretary of state for telecommunications, announced new measures to stop phone companies signing up customers without their knowledge or agreement or defrauding them for calls they never made.

Ros said the new regulation will also mean companies must show a date when the client agreed to the contract.

In addition, when a customer wants to change companies, they will be able to do so freely under these new rules.

The change is designed to stop companies making it difficult for phone and ADSL line customers to switch firms.

Companies signing up clients then making it hard for them to get out of contracts has been a persistent problem in Spain for years.

The new regulation is expected to come into action by the summer, said Ros.

Meanwhile, the Telecommunications Market Commission (CMT) ruled it will abolish its regulated price cap on fixed-line telephone rates for Telefónica.

For the past 80 years, the company has had to inform the government if it wanted to raise prices for fixed phones.

But the CMT also opened the market to smaller operators.

Already, there are a number of other phone companies, like Auna, though Telefonica is the biggest.  

But with smaller operators in the market, prices could fall.

The CMT took the decision to liberalise prices of Telefonica calls because it believed there was enough competition in the market.

The price cap is expected to end next week.

[Copyright EFE with Expatica]

Subject: Spanish news 

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