New law to stop phone and parking bill abuses
21 December 2006, MADRID — Parliament approved on Thursday a new law aimed at ending 'abusive' charging practices by telephone and parking companies.
21 December 2006
MADRID — Parliament approved on Thursday a new law aimed at ending 'abusive' charging practices by telephone and parking companies.
The Law of the Defence of Consumers is to stop companies from rounding up bills, among other measures.
Rounding up bills instead of giving exact totals is a practice which many telephone nd car parking firms are notorious for in Spain.
Often customers are charged to the nearest five minutes instead of the time they actually use telephones.
Also the law will make it easier for clients to transfer from one company to phone another without being subject to charges and other penalisations which many companies impose.
Again, this is another practice which has been common in the telephone industry and is often used to stop customers transferring to different mobile phone users.
Under the new law, personalised customer attention must be provided by telephone companies, rather than answering machines which leave many users highly frustrated.
Parking charges are no longer going to be rounded up to the nearest 15 minutes but to the exact time a driver leaves their car in a parking place.
Presently, many car parking companies only charge to the nearest 15 minutes, always rounding the bill upwards.
[Copyright EFE with Expatica]
Subject: Spanish news