Consumer group denounces services rip-off

22nd March 2006, Comments 0 comments

22 March 2006, MADRID — Every family pays an extra EUR 497 a year for services which they never use, a consumer group has claimed.

22 March 2006

MADRID — Every family pays an extra EUR 497 a year for services which they never use, a consumer group has claimed.

The Union of Spanish Consumers (UCE) has condemned the charges levied by some companies, including mobile phone firms which charge customers for a full minute, even if calls are only for a few seconds.

Half an hour in a parking lot is also often charged as a full hour.

And mortgage contracts allow some banks to round up interest rates.

All these extra charges for unused services amount to EUR 497 a year for the average family, a report by UCE claims.

It has condemned these fees as "abusive".

Some cases have resulted in court cases, but UCE spokesman Dacio Alonso said no definitive ruling will be made until Spain's supreme court rules on the subject – something which can take up to five or six years.

The government recently tabled a consumer protection bill to specifically ban many practices condemned in the UCE report.

[Copyright EFE with Expatica]

Subject: Spanish news 


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