Train late? German railwaysto refund part of fare

14th September 2004, Comments 0 comments

15 September 2004 , FRANKFURT - If a train arrives more than an hour late, Germany's main railways company is to hand passengers a refund voucher for 20 percent of the ticket price, according to a customer charter announced Tuesday. The company, Deutsche Bahn, drew up the refunds policy after the government had threatened legislation to force the railways to run on time. Karl-Friedrich Rausch, a director, declined Tuesday to say how punctual the trains were. Last year, investigative journalists discovered

15 September 2004

FRANKFURT - If a train arrives more than an hour late, Germany's main railways company is to hand passengers a refund voucher for 20 percent of the ticket price, according to a customer charter announced Tuesday.

The company, Deutsche Bahn, drew up the refunds policy after the government had threatened legislation to force the railways to run on time. Karl-Friedrich Rausch, a director, declined Tuesday to say how punctual the trains were.

Last year, investigative journalists discovered that 25 percent of German express trains were significantly late. After the reports, the railways improved, with only 10 percent of trains late in January and February this year.

Rausch said passengers would have a legal claim to the refunds, whereas other European rail companies only offered compensation as an act of good will. The vouchers can be used in part payment for tickets but will not be convertible into cash.

A passenger rights group, FPB, attacked the charter because it does not apply to suburban trains, which carry 90 percent of Deutsche Bahn's customers.

DPA

Subject: German news

0 Comments To This Article