Mercedes on quality offensive

1st September 2004, Comments 0 comments

7 September 2004 , STUTTGART - Mercedes is offering repairs beyond the warranty period for some of its cars in a quality offensive aimed at improving customer satisfaction after recent problems with electronics, according to reports. A company spokesman denied a report that the warranty period would be extended but that some customers could have the problem repaired free of charge and that Mercedes would show "flexibility". Some of the first Mercedes E Class models introduced in 2002 had electronic problem

7 September 2004 

STUTTGART - Mercedes is offering repairs beyond the warranty period for some of its cars in a quality offensive aimed at improving customer satisfaction after recent problems with electronics, according to reports.

A company spokesman denied a report that the warranty period would be extended but that some customers could have the problem repaired free of charge and that Mercedes would show "flexibility".

Some of the first Mercedes E Class models introduced in 2002 had electronic problems, much to the ire of customers used to the high quality standards of the manufacturer.

In a recent quality test conducted by Germany's largest automobile association, ADAC, Mercedes dropped to the eleventh position, two behind its arch rival, BMW.

Germany's taxi drivers, who traditionally use Mercedes, complained in a poll conducted by Stern magazine early this year that the limousines were not up to standard and too expensive.

Mercedes reacted to the electronics problems by tightening quality control. The manufacturer says that the problem has been eliminated in newer E Class models.

DPA

Subject: German news

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