Lufthansa hit by computercrash, 33 flights cancelled

23rd September 2004, Comments 0 comments

23 September 2004 , FRANKFURT - German airline Lufthansa was hit by its biggest computer crash ever in its booking and check-in services Thursday, forcing the cancellation of 33 domestic flights alone and causing delays of up to two hours in other flights. The airline said that the computer problems had been resolved by early afternoon after about an eight-hour outage and that air operations were slowly starting to return to normal. The latest Lufthansa statement did not indicate how many international fli

23 September 2004

FRANKFURT - German airline Lufthansa was hit by its biggest computer crash ever in its booking and check-in services Thursday, forcing the cancellation of 33 domestic flights alone and causing delays of up to two hours in other flights.

The airline said that the computer problems had been resolved by early afternoon after about an eight-hour outage and that air operations were slowly starting to return to normal.

The latest Lufthansa statement did not indicate how many international flights had been affected, after the airline had earlier said that four flights from Germany to other European destinations had been cancelled.

The 33 domestic German flights which were cancelled affected about 3,000 passengers, Lufthansa said.

The airline noted that its ground personnel are schooled in the more time-consuming manual check-in procedures so that many flights were still able to go ahead, albeit with delays of upwards of two hours.

The computer crash struck around 4:30 (0230 GMT) at Lufthansa terminals in airports around the world. The airline said it had never before been hit by a breakdown of this magnitude.

DPA

Subject: German news 

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