Post expands services after damning criticism

30th May 2006, Comments 0 comments

30 May 2006, BRUSSELS — Belgian Post will expand its services from 6 June following a damning report from consumer watchdog Test-Aankoop.

30 May 2006

BRUSSELS — Belgian Post will expand its services from 6 June following a damning report from consumer watchdog Test-Aankoop.

The watchdog said a recent study revealed services offered by the postal authority have declined in recent years.

In response, The Post has decided to keep 800 post offices open in future until 7pm one day a week. It also promised to reduce waiting times at its branches.

Test-Aankoop inspected 210 post offices across the country, assessing them on opening times and access for disabled people. It also evaluated the information staff gave customers over the counter.

The consumer watchdog said 9 percent of the 210 post offices gained a rating of fair or good, compared with 29 percent in 2002.

Some 179 offices or 85 percent were given a rating of satisfactory, while 12 others (6 percent) were given a rating of poor.

Test-Aankoop said the quality of information over postal or financial services is inadequate.

It gave a negative assessment to 90 percent of the offices for the information supplied about financial services.

[Copyright Expatica News 2006]

Subject: Belgian news

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