De Lijn embarrassed after clumsy move

7th July 2014, Comments 0 comments

The Flemish public transport company De Lijn had an unpleasant surprise for the parents of 29-year-old Kristof who died in a road accident in February.

His car hit a tree in Hoboken (Antwerp) and as a result the road was closed for a couple of hours.

De Lijn sent the bill to his parents, as a standard procedure, without realising the victim had died.

De Lijn has already apologised for the clumsy move.

The accident happened five months ago and caused disruption.

Bus 13 of De Lijn had to make a detour. De Lijn followed a standard procedure, finding out who caused the disruption, calculating the cost and next sending the bill to the person who is responsible for the delay.

The victim's parents received the letter that was meant for the dead son: "Dear Sir", it starts, "on 13/2/14 you were involved in a road accident in Hoboken. This led to our bus services being disturbed between 8.37pm and 8.53pm. We wish to receive compensation for the inconvenience caused (...) this compensation is calculated at EUR 109.75."

The family says they are shocked by the letter.

De Lijn spokesman Koen Peeters explains that De Lijn didn't know the man had died, as this could not be find out due to privacy reasons.

However, he admitted something is wrong with the present procedure, and says that this will be looked at to see if something has to be changed.

The Belgian rail company NMBS never sends a compensation letter to victims of road accidents on level crossings.

 

Flandersnews.be / Expatica

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