Damages scheme for rail delays finalised
22 June 2006, BRUSSELS — Starting from 1 September, commuters can count on compensation from Belgian rail NMBS-SNCB if they encounter delays.
22 June 2006
BRUSSELS — Starting from 1 September, commuters can count on compensation from Belgian rail NMBS-SNCB if they encounter delays.
The scheme is the result of an agreement reached by the NMBS-SNCB with the government in its administration contract.
The NMBS-SNCB expects between 80,000 and 100,000 commuters will be paid compensation each year.
Commuters who encounter delays of at least 15 minutes at least 25 times in six months on the same railway will come into consideration for compensation.
The amount of compensation is 10 percent of the price of the ticket purchased, with a minimum of EUR 2.50.
The commuter will need to record the delays on a special form over a period of six months.
At the end of that period, the commuter will need to lodge the form with the NMBS-SNCB along with the original tickets.
Commuters who are delayed by at least two hours must submit their claim for compensation within 15 days. They will be paid a maximum of 50 percent of the price of their ticket.
Applications for compensation for delays between 1 September 2006 and 28 February 2007 can be lodged from March 2007.
Compensation will not be paid for pre-announced delays or strikes. Delays caused by natural disasters or extremely bad weather will not be compensated.
Commuters can find more information in special brochures that will be made available in August.
[Copyright Expatica News 2006]
Subject: Belgian news